Barclays Bank (Bank)

163-165 Union St, Aberdeen AB11 6SL, United Kingdom

Average Rating:

DESCRIPTION

Below is information on Barclays Bank en (Aberdeen).

So far with a assessment of 3.1 stars out of 5 and the rating is based on 5 scores.

The average rating is low, but it is based on very few reviews, so the assessment is not entirely reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

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Where is Barclays Bank?

Opinions of Barclays Bank at (Aberdeen)

Chathura Perera

Very efficient place I created all my accounts without any hassle. The Staff officer Ashleigh gave me a five star ⭐ service will definitely do all my banking with Barclays.

Piotr Niewiadomski

The only branch in town and they are closed on Saturdays, while being open only 10 am to 4 pm during the week... How much more customer-unfriendly could they be? Shocking...

Nikki Gardner

After the disappointment of your call centre staff I went in store and the guy that dealt with me was such great help. All your staff were polite and helpful from the moment I walked into the store. I'm very pleased with the customer care that I received.

Asha Luthra

What a joke of a so called bank. If traditional banking hours weren’t bad enough, there is now no counter service after 4 or on weekends. Really not helpful for anyone who works. You walk in and all of the staff ignore the queue of people trying to figure out how to get any help. There are plenty of staff. They just aren’t interested in helping any customers. I’m not exactly sure what they are doing. There is no way to get any coins from the machines inside the bank. There is really no point in going there anymore because there is no service provided beyond what I can get with any cash machine. I visited on a Friday at 16:10 and a woman who worked there told me that I would need to come back on Saturday to get change. I came back today and was told that they also don’t have counter service on Saturdays. The staff don’t even know what the hours are because they don’t make any sense. My recommendation is that you can cut costs even further by getting rid of the staff because they don’t seem to provide any service anyway and close the branch since all you provide are cash machines. I will be taking my account somewhere else that actually accommodates working people’s schedules.

Niklas Fenton

One of the worst customer service experiences I have had so far in a bank. Next to the senior manager being gone for the day, a lady and her child being clearly disturbed, and the computers/iPads being so slow they were basically useless, the customer service agents were not helpful whatsoever. In fact, I was not able to finish my application for a bank account but was asked to leave the branch, as they were closing down. Additionally, I had to fill out their online report TWICE because the website kept breaking and let my session time out, leading me to not finishing my query. I will move my business to other banks. At least their branch location was clean.

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Barclays Bank at (Aberdeen)
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