Radstock Carpet & Bed Centre (Carpet store)

The Old Cinema, Coomb End, Radstock BA3 3AW, United Kingdom

Average Rating:

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Below is information on Radstock Carpet & Bed Centre en (Bath and North East Somerset).

So far with a assessment of 4.2 stars out of 5 and the rating is based on 5 scores.

The average rating is sufficiently high, and based on several reviews, so the rating can be considered reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

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Where is Radstock Carpet & Bed Centre?

Opinions of Radstock Carpet & Bed Centre at (Bath and North East Somerset)

Alex Small

An excellent selection of carpets, offered by a friendly and knowledgeable team. The quality of the carpet we purchased is excellent and represents excellent value for money, far better than many of the large corporate carpet chains. We only had to wait one week for fitting. The fitters were fantastic and nothing was too much trouble. We are delighted with our new carpets and we will most definitely use Radstock Carpet and Bed Centre whenever we need new carpets in the future.

Tracey Hilleard

This family run business is a delight to deal with. They helped me choose the right carpets for my rental property that made it look fantastic. The process from start to finish was very quick and they accommodated my requirements and went above and beyond to get the job completed in my timeframe. In addition when they followed up on the completed job their politeness and enthusiasm was equal to before they had got my business, they really care about their customers.We will definitely be using Radstock Carpets again.

Josie

Had a great customer experience with (I think he was called) Gary in 2019 but never ended up ordering due to Covid. Went back to them for a different area of the house late 2020 - great product but very poor communication from Claire. Found she repeatedly would tell me one thing on the phone and then would back track or deny what she had told me on the next phone call which was incredibly frustrating. I was told information very last minute when they had the opportunity to tell me days before. I raised all the points constructively via email, I was aware Covid meant some things were out of their control and these were not part of the complaint. Claire repeatedly told me that lots of things were out of her control and wasn’t willing to discuss that all the points I’d raised were purely about the communication I’d had with her. The final contacts with Claire summarised the whole experience - I spoke with Claire on the telephone and was told I would receive a cheque in the post. 4 weeks later I went to follow it up as I’d not received anything and she told me she’d rung me, spoke with me and offered me a refund (this hadn’t happened and I hadn’t even received a missed call from them in this time). I found it baffling and quite concerning that they are either lying or forgetting that kind of information and denying it. Claire then put me on the phone to her daughter who was incredibly sarcastic. It felt like they were quite arrogant and not understanding of customer care at all. Really sad that the complaint was dealt with in this way - could have been handled very differently.

David D

Extremely pleased with both the carpets and the service from Radstock Carpet and Bed Centre. Both the folk in the shop and the carpet fitters are all first class; reliable, helpful, friendly and professional. Can definitely recommend.

Jo Mead

I had my stairs and landing done, the carpet was expensive as supposed to be good quality but after 4 years is fraying, not happy. This is only on the parts of the stairs where no one walks oddly enough. It was a rush job, they took a door off and didnt refit it. Decided to give them another chance got downstairs hallway done with lino, can see all the glue Mark's and just doesn't look great. Would not recommend.

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Radstock Carpet & Bed Centre at (Bath and North East Somerset)
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