ROPER RHODES LTD (Bathroom supply store)

Unit 2, Brassmill Lane Trading Estate, Bath BA1 3JF, United Kingdom

Average Rating:


Below is information on ROPER RHODES LTD en (Bath and North East Somerset).

So far with a assessment of 4 stars out of 5 and the rating is based on 5 scores.

The average rating is sufficiently high, and based on several reviews, so the rating can be considered reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

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Opinions of ROPER RHODES LTD at (Bath and North East Somerset)


The most amazing customer service. The bathroom cabinet was damaged during installation - nothing to do with the product which had been in delivered perfect condition. Sean from RoperRhodes sent us a replacement part free of charge. We could not be more grateful!

Beverley Mason

Absolutely amazing customer service. Nicola was exceptional in both her fast response to emails and helpfulness. Query and solution provided within the hour.

Andrew Griffiths

very poor quality hardware, 2 way diverter valve leaked badly so did replacement, and the 3rd one they sent (which was supposed to have been tested) until I used a whole roll of ptfe and silicone sealant on the threads of the connecting brass nipples. Connecting up the pop up waste on the sink was not much better, what a pathetic design for the overflow to connect. the clearances are huge and the connection will always hold water and you have to rely on the large plastic nut and a plastic washer to form a seal, but again the thread clearances are so slack it leaks like a sieve. Took 4 attempts before buying a replacement unit from B&Q. Instructions sent are a joke for some of the stuff like the diverter valve, obviously done in China or somewhere. I would not use this company again generally poor quality in my opinion. Put a bathroom in for my father a few months back using Bathempire and in my opinion stuff was better quality and probably a bit cheaper.

Peter Hirsch

These guys offer a lovely range of products and I'm quite surprised by the other two reviews as we have always found Roper Rhodes backup service to be excellent - very helpful and better than many of the other manufacturers we deal with even years after purchase.

Simon Len

Firstly, a product failed after a very short time with little use, Secondly, Not a good company to deal with - I was warned by others, After sales customer service help is not good at all, Completely no help what so ever, After sales should be No1 priority.. Not with these, They just don't have the time a day for after sales issues!


ROPER RHODES LTD at (Bath and North East Somerset)
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