Co-op Funeralcare, Bath (Funeral director)

Pulteney Rd (South), Bathwick, Bath BA2 4HP, United Kingdom

Average Rating:

DESCRIPTION

Below is information on Co-op Funeralcare, Bath en (Bath and North East Somerset).

So far with a assessment of 2.7 stars out of 5 and the rating is based on 5 scores.

The average rating is low, but it is based on very few reviews, so the assessment is not entirely reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

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Where is Co-op Funeralcare, Bath?

Opinions of Co-op Funeralcare, Bath at (Bath and North East Somerset)

Hollie James

The staff were compassionate, caring and they couldn't do enough to help us. They were always there to help with a friendly face. The funeral went perfectly and we can not thank the staff enough for their compassion and kindness to help us as a family during such a difficult time.

A kitley

So disappointing. My father died and was buried using the Coop services in Bath January 2018. As the plot already had the head stone for my mother who passed away some years ago, it had to be removed. I was told that it would be 9 months before it could be reinstated with a new engraving and they would contact me after that time had lapsed. It's now 16 months and no one from the Coop have contacted me. My step mother had arranged the funeral with the Coop in Bath but when I contacted them about 10 days ago they said they had no record of his funeral. When I pushed them as I was sure it was the Bath branch, they said they'd look into it and try and ring me back later that day. No one has responded by phone, email or letter. I have had to phone around all the stonemasons in the area to try and locate the original headstone. Eventually I tracked it down and indeed the stonemasons confirmed it was the Coop at Bath and even gave me their reference number. Unbelievably poor help and service in such a sensitive matter.

Anna Green

The service here was appalling, the family turned up to our first meeting the lady sat down did not introduce herself or express any empathy to us and proceeded to fill in a form like I was applying to open a bank account, unbelievably awful, terrible service, the family walked out we were so appalled and distressed. I wouldn’t let them carry out my pets funeral. Go up the road to Hoopers they were amazing, nothing was too much trouble, Karen and Michelle are a true example of how a funeral should be arranged. We have since been told how many other people have found the service at the Co-op to be unsympathetic, uncaring, and fall well short of what you should expect of a reputable director. I would have given no stars if I could.

Chris Barrett

Firstly I must thank Kim for her understanding and compassion at a difficult time. My father past away in August but with various wrangles over his passing it took 6 weeks before his Service. Kim and the Coop team helped me every step of the way. Thank you.

Kerry Stafford

Received an absolutely appalling service, shown no sympathy or understanding whatsoever, we weren't even offered any condolences for our loss, they left my father at the hospital mortuary over the weekend even though the coroner had released him on the Friday morning, this resulted in us walking out and going to hoopers who were great. I put a complaint in which they failed to deal with for months and I eventually went to their professional organisation who contacted them. We eventually got a feeble response with no sense that they will ensure no one else will go though the same experience. AVOID. I've only given them one star because I had to.

PHONE AND WEBSITE

Co-op Funeralcare, Bath at (Bath and North East Somerset)
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