Truespeed (Internet service provider)

Pinesgate West, Lower Bristol Rd, Bath BA2 3DP, United Kingdom

Average Rating:

DESCRIPTION

Below is information on Truespeed en (Bath and North East Somerset).

So far with a assessment of 3.4 stars out of 5 and the rating is based on 5 scores.

The average rating is low, but it is based on very few reviews, so the assessment is not entirely reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

It corresponds to the categories of:

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Where is Truespeed?

Opinions of Truespeed at (Bath and North East Somerset)

L

A great service when taken out over a year ago. As they've grown the customer service has gotten to be a joke and speeds are hardly ever consistent - I run high grade infrastructure at home so no equipment error my end. Have had my upload speed tank to 0 and it's week 3 of a technician working on it with no one giving a call back. No access to configure router - which is highly suspicious. Recommend VPN use if you do use their service.

Mark H

Have used Truespeed for a couple of years and it has proved very reliable as a domestic customer, although it took a while between registering and connection. Truespeed took us from 4 to 300Mbps (400 up) which has been great. At £50ish/month, it isn't cheap but we dropped the BT landline which saves a good fraction of that and we're happy with the value we get from it. Only gripe really is that their phone service doesn't offer call filtering for spam phone calls

Simon Whittaker

Took a while to get connected but well worth the wait. Fast and stable Broadband. BRILLIANT customer support. Really helpful.people on the phone that you can actually ring up and SPEAK to . When we needed their cable moved in the house, there was no charge and their engineers came in a couple of of days. Amazing service

Mark Conolly

Arrived on time. Installed it quicker than expected. Didn’t cause much mess considering they had to lay the line through my lawn. Andrew in customer service was particularly great and he helped sort me out with the package I needed. Thanks

Michael Black

Excellent service and very professional installation. Customer service first class. So pleased I moved over and would strongly recommend. Once installed you will wonder why you had never chosen Truespeed before now! Very happy to recommend this company.

PHONE AND WEBSITE

Truespeed at (Bath and North East Somerset)
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