MAK AK
In short, very disappointed with the course-ware, slides, materials and lack of time afforded to study/prepare for the exam.
1. The slides used by Firebrand were heavy on graphics but very low on meaningful content to use as a study aid for the exam. The slides provided the instructor with talking points, but detail was lacking. The slides were also out of date and not in line with the technology being taught (for example, the slides were wrong regarding service tier recovery periods and geo active replication). The instructor resorted to using the Internet to find Microsoft documentation and then presented that instead. The “e-Book” provided was little more than screenshots of the same slides.
2. Other training providers offer anything between 3 to 5 days for such a course, whereas Firebrand only trained us for 1.5 days (the afternoon is for the exam). In effect, this was an information-cramming session, not a training or learning opportunity to gain new skills.
3. No practice or lab exercises. As a result of the tight time-frame, we also had no time to complete the lab exercises, code PowerShell scripts or administer/configure Azure components ourselves. This was supposed to be included, but it never happened.
The instructor responded to the above complaints by saying that this was apparently the first time Firebrand had run the course and that Microsoft didn’t provide adequate courseware. This is not an acceptable excuse as our contract is with Firebrand – not with Microsoft. We expect Firebrand to provide adequate service and materials, and not treat it's paying customers as guinea pigs.
Some attendees managed to pass, but this doesn’t detract from the fact that the training received was far of low quality.
What's also quite irksome is that the instructor was a contractor hired for the session, the practice tests were provided by a third party, the "eBook' and slides were provided by a third party - which means all Firebrand did was stitch these together in order to feign an integrated course but it simply didn't work. There was no evidence of Firebrand's own IP or training expertise on show. What did we pay a premium for?
In hindsight, it would have been better to use the Microsoft web pages for free (the same ones the instructor used during the course), buy some relevant books and then subscribe to the same third-parties for practice tests and book the exam. All of which would have cost only 30% of what Firebrand charged us.