Edgworth Surgery (Medical clinic)

354 Bolton Rd, Bolton BL7 0DU, United Kingdom

Average Rating:

DESCRIPTION

Below is information on Edgworth Surgery en (Blackburn with Darwen).

So far with a assessment of 4.2 stars out of 5 and the rating is based on 5 scores.

The average rating is sufficiently high, and based on several reviews, so the rating can be considered reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

It corresponds to the categories of:

.

Where is Edgworth Surgery?

Opinions of Edgworth Surgery at (Blackburn with Darwen)

Amy

Reception are very hit or miss. I tried calling in for a simple issue, was told to phone someone else by reception. I was then sent on a 14 call long wild goose chase that ended up with a nurse from a different service having to call them, only to find the surgery had been meant to sort out my reason for calling in the first place so I had to call back again only to be told the next appointment was in a week. I've also had a phone call from them where the person calling had no idea why they were calling - but neither did I because I'd been told they needed to book me in for a phone appointment BY the surgery. Issues with reception weren't a one off either. I called to book an appointment, was told to call back as "only on the day appointments are available". Called back this morning and was told they could book me in for Friday - I had to remind them they told me only on day appointments were available and they told me they'd all been booked, even though the surgery just opened and I've been on hold for 10 mins waiting for the call. I had to ask and see if there was an emergency appointment in the end. I don't know why this surgery has such good reviews, the staff in reception have no idea what they're doing.

Lauren Coles

I am revising my original review, i was very critical due to some issues i experienced and i can see now i may have been too hastey in my response. Although i did incur some issues i did not factor in how they were responded to and resolved and feel its only fair to share the true reflection. I would like to thank the GP practice especially Kelly (practice manager) and Dr Leach for there dedication in helping me and my family through a very difficult time. I was very difficult and hostile on some occassions and despite this Kelly and Dr Leach went above and beyond their role and were incredibly sincere and caring. All my issues were resolved immediatley and i am truely grateful. I thank the team for the continued support and apologise for any hostility.

JAMES GEDDES

I have always been very impressed with the treatment I have received here but am concerned that, after receiving a letter from the surgery last Saturday asking me to arrange an appointment with the nurse for an over 75 year old health check the earliest appointment I could get was on the 25th April which was 5 weeks away. Is the surgery-understaffed ?

Barbara Takacs

Very professional service. The surgery is very clean and inviting. Appointments are not difficult to get and waiting time is never too long.

a8oeight

In my experience all the staff are very focussed on courteous, friendly, efficient service.

PHONE AND WEBSITE

Edgworth Surgery at (Blackburn with Darwen)
See phone number
WEBSITE