BT Local Business Thames Valley (Telecommunications service provider)

329 Doncastle Rd, Bracknell RG12 8PE, United Kingdom

Average Rating:


Below is information on BT Local Business Thames Valley en (Bracknell Forest).

So far with a assessment of 4.4 stars out of 5 and the rating is based on 5 scores.

The average rating is sufficiently high, and based on several reviews, so the rating can be considered reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

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Opinions of BT Local Business Thames Valley at (Bracknell Forest)

Anita Bird

Dreadful! Do not use!! I was mis-sold a phone contract by Thames Valley Telecom and then I had to sort it out myself

Pete Holmes

My 2 phone packages were dealt with Kayleigh and Laura and it was very straight forward and an easy deal. There was no marketing ploys of "Book today for a discount" or any of that rubbish used by other companies. Also when Royal Mail lost one of the routers, a new one was dispatched immediately, again, with no question from the BT team. The engineer that attended was very respectful, polite and calm mannered, again, no rubbish, no messing around - Thank you !

kenneth Macmillan

We have just signed up to a new BT Cloud contract across our businesses. The Account Manager, Steve Harden was excellent and could not be faulted in any way. At the outset, he had to overcome some very negative bad feelings we had towards BT from our prior experiences. In this instance the experience has been totally different, including a site visit with clear and concise explanations of how the proposed new system would work and the benefits to us. Steve is easily approachable and contactable, responds to queries promptly and is extremely professional in carrying out his work and providing advice. His calm methodical approach means that I believe we have ended up with the best possible specification for our phones moving forward. It is now up to the implementation team at BT to make sure this new great experience with BT is completed successfully.

Angel Wiltshire

Excellent knowledge and customer service from Tai Mir - super helpful in helping our business with a name transfer and update of our BT Business Account. We have saved money and got a faster service. He has gone above and beyond to help us and merits a staff reward! *****

Warren Smith

Disappointed. Although the staff were friendly and helpful to a point, I felt a bit like I was getting stitched up. Think double glazing salesmen in the 80's or timeshare salesmen in the 90's, and you'll be on the right track. Emails remained unanswered and they were unhelpful when I said that an Openreach engineer told us we could get FTTP (£72/mth) instead of the full Leased Line (£250/mth). Told me the engineer didn't know what he was talking about. Then when they finally changed their mind, and said we could have FTTP, the quote was for £72/mth and for a contract of 3 years, which I got reduced to 2 years. Just didn't feel right and I'd lost confidence in BT Thames Valley, so contacted another provider from the list on Openreach's website. £40/mth, 12 month contract. Emails answered in minutes. Much better service from Cerberus, but there are plenty of other providers out there. BT Thames Valley need to be more competitive and prompt with customer service, not just rely on the BT name.


BT Local Business Thames Valley at (Bracknell Forest)
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