Simba Sleep (Corporate office)

2 Temple Back E, Redcliffe, Bristol BS1, United Kingdom

Average Rating:

DESCRIPTION

Below is information on Simba Sleep en (City of Bristol).

So far with a assessment of 4 stars out of 5 and the rating is based on 5 scores.

The average rating is sufficiently high, and based on several reviews, so the rating can be considered reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

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Where is Simba Sleep?

Opinions of Simba Sleep at (City of Bristol)

FSB Members

There seems to be no way to contact Simba by telephone which is distressing. I am therefore writing this review in the hope that someone reads it and takes action. I have not received my full order as promised. Despite various emails between "Karkhashan" and myself, it seems he has not acknowledged my missing items. I am sorry but I order is very clear but you have not delivered as promised. No doubt your products are of good quality and I am happy to review again. But do you think it would be a good idea to send me my products so I can try them first? UPDATE 20 December 2021 - Your'e customer service department HAS not fulfilled my order. I still have two items missing even though your email suggests you have delivered them!

Louis Neve

If i could leave 0 stars i would. We have waited 8 working days for our full bed bundle. Booked the day off work and disposed of our current bed. The courier arrive will 8 out of 9 items. The only problem is the item missing is the frame. Let me add more flavour here that my wife is 8 months pregnant and now she has to sleep on a floor mattress. They have no customer contact number and clearly they are not customer obsessed. In my view you are much better sticking with more traditional companies or keep it local. If any one from Simba is reading this then you should try to be customer obsessed if you want to win this space or you will continue to be small fry!

Emma F

Bought a mattress and decided it was too hot so returned it during the free trial period. Still waiting for my refund over a month later! Customer services are slow to respond and just told me we’ve sent it, ask your bank without giving me any details like when they allegedly refunded it - they haven’t. Now waiting weeks for someone to return from holiday to look into it! Avoid!!

jason hurrell

This is the worst company I have had to deal with in terms of having to chase to see where my outstanding order is and promised a delivery date of the 13th December then the 24th December and now the 29th December and still no communication from Simba. The items were a Christmas present for my parents and I felt embarrassed they had nothing to open on Christmas Day, all thanks to Simba and there lack of customer service. I definitely wouldn’t recommend your company to family and friends and wait for a speedy reply on when I can give my parents there Christmas present.

G M

I bought a hybrid mattress from Simba sleep.Worst mistake ever . I am having problems contacting Simba.It is impossible to contact them via phone and they just fob me off with generic emails .I chose SPLITIT at check out when buying the mattress .Worst mistake ever .They say you can pay in instalments but they block the whole amount on your credit card up front making it unusable.I should have read the Trustpilot reviews on Splitit.They are awful and warns against using Splitit .I have been trying for 6 days to get hold of Simba Sleep and sort it out but they just fob me off and say my contract is with Splitit and it is not their problem.There is no phone number to call for Simba.Do not buy a mattress from them.I think their 100 day guarantee is probably not even valid and they will avoid accepting a return. The mattress makes my back hurt.I have asked to return the matress but they want photos from every single angle. Avoid this company.

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Simba Sleep at (City of Bristol)
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