Bensons for Beds (Bedroom furniture store)

Grand Junction Retail Park, Crewe CW1 2RP, United Kingdom

Average Rating:


Below is information on Bensons for Beds en (Cheshire East).

So far with a assessment of 4.1 stars out of 5 and the rating is based on 5 scores.

The average rating is sufficiently high, and based on several reviews, so the rating can be considered reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

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Opinions of Bensons for Beds at (Cheshire East)

JC Fox

Don’t be fooled by the ‘great sales’ they have. We bought a mattress 3 years ago. Followed the manufacturers instructions on the booklet they gave us and the mattress has still dipped. Apparently it’s not faulty regardless of us following THEIR instructions. The mattress is under the 5 year warranty which apparently means nothing. We’re having to go through an ombudsman now. Check out their customer service reviews before you purchase. It’s appalling!!!! I know that too many people who have had to suffer with terrible mattress from this company.

Tina Finch

The sales man was very polite, professional and answered all of my questions with patience. He worked hard to help me secure the best delivery date possible. Also, I had accidentally left my phone in the store and he searched for me for a few minutes before finding me and returning my phone. Lovely guy!

Ella Cornwall

First and foremost, I cannot fault the delivery guys, two lovely men and they were really friendly/helpful. However, the poor guys couldn't even do their job upon opening my bed, which I have waited 4 weeks for and slept on a mattress on the floor waiting for its arrival for a week. Bensons had shipped a foot-end divan base manufactured for screw-in wooden feet and a head-end divan base made for the correct gliders I had paid for and specifically asked for when ordering the bed. To overcome this issue the guys agreed to securely put the two ends together and screw in the headboard superficially so I had some form of bed, but I just wouldn't be able to use my drawers. This is a real shame in itself as I have essentially paid a large sum of money to be left with a bed which does not fully function. However, the issues continued when the gentlemen went to secure the divan bases together to find that the plastic slots used to fix the foot and head ends together, had not even been screwed into place and therefore the bed could not even be securely joined. As a result, the pieces came off and one gentleman ended up cutting himself in the process. I have now been left with a bed that is not securely fastened together and is on the floor with no feet, so I cannot use my divan drawers. I have been told that the wait time for the correct bed to (hopefully) arrive is now another 4-8 weeks minimum. I am extremely disappointed and feel compensation is rightly due. The mark-up of these beds is excessive anyway, but to then not receive the right items is even more disappointing and not worth the money spent.

derick fitzgerald

Efficient service, delivered as arranged and although there was minor damage to a bed base unit it was delt with by customer services immediately, no quibble. all in all a very good service, thank you.

Brian Jones

The sales girl was very helpful and friendly she explained everything to usance was not pushy


Bensons for Beds at (Cheshire East)
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