Fortress Scotland (Aluminum frames supplier)

Unit 15 Hailes Park Industrial Estate, 15 Dumbryden Drive, Edinburgh EH14 2QR, United Kingdom

Average Rating:

DESCRIPTION

Below is information on Fortress Scotland en (Edinburgh).

So far with a assessment of 3.7 stars out of 5 and the rating is based on 5 scores.

The average rating is low, but it is based on very few reviews, so the assessment is not entirely reliable.

It should be borne in mind that, in general, most people do not tend to rate services positively. People often comment that they are dissatisfied with the service/product and it is possible that the average rating may be lowered for this reason.

It corresponds to the categories of:

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Where is Fortress Scotland?

Opinions of Fortress Scotland at (Edinburgh)

Mark Linklater

Spent over £10,000 with this company on aluminium windows and doors. We had a few delivery issues and misunderstandings between my contractor and the window company. My contractor did not fit the windows or doors but did the sealing of both. After a couple of months had issue with a small leak on point of the windows. I asked window company for their help and advice in case my contractor had done something wrong, initial response was good and we agreed to pay for someone to come out, he never did. After chasing a few times got the following reply from the owner, not really very helpful having spent over £10,000 on his windows. Hi Mark, I’ve certainly not been avoiding you, I just don’t have time to wipe everyone’s arse, your problem is not one created by my company, we installed on a dry fit basis, therefore any sealing issues aren’t my concern, if Mark wishes to come back that’s fine by me, but I won’t be wasting my time organising to clear other people’s mess. Regards Tom Hughes. Following this we now have an issue with both doors - one door does not close properly and the handles on both doors sheared off. After numerous calls and emails nothing from this company. They might have a point with the sealing of the windows but they could at least of helped me out but nothing - After sales service is not for them. The door handles and sticking door at £1000 each are a manufacturing issue so certainly their fault but nothing. I would avoid this company like the plague they do not deal with any problems after fitting. I am now taking action against this company under Section 75 of the Consumer Credit Act 1974 to try and resolve the issues I have.

Deborah Reid

TERRIBLE TERRIBLE TERRIBLE - absolute conmen. "Fortress" went into liquidation in February this year but the same Director, Mr Mateusz Marek Tokarczyk, has now set up this company and added "Scotland" at the end. My windows are less than 3 years old and are not fit for purpose. Fortress came out to try and fix them 3 times earlier this year and advised they'd have to be taken away and re packed. Then they completely ignored all my emails, telephone calls and letters (sent recorded delivery). I was in the process of taking them through the Simple Procedures Court when they went into liquidation in February 2020. Now this company appears - same website, same director , Mr Mateusz Marek Tokarczyk under Fortress Scotland. I will now have to pay for a reputable company to come and fix my windows before winter as the wind and rain coming in is horrendous. I have videos of this. Hopefully anyone considering using this company will read this and AVOID like the plague. Windows are poor quality and if you have subsequent problems - they won't come near you. I guess after a certain amount of time when problems mount up - they will go into liquidation again and start yet another company. Please use a reputable company don't go for their cheaper prices.

Stuart Stevenson

Just had my aluminium bifolding doors and few pvc windows supplied and fitted. Sean in the office has kept me informed throughout the whole process. Alex has made sure the installers have been on time and the house has been left clean. Lovely company to deal with. I’m loving my new windows!

Deborah Reid

AVOID at all costs. Windows have a gale force wind coming through and despite 3 attempts at trying to fix - they are still as bad. 4th Attempt they didn't even bother turning up when they said they would. Despite emails and letters to company director they now don't bother responding. Currently seeking assistance from Trading Standards. Zero follow up customer service. I notice in all previous negative reviews they say they don't have customers on their books so expect this will be response to mine! They are also not registered with FENSA or DGGCO. Avoid.

Yvonne Clarke

Brilliant company, supplied and fitted new windows for me a couple of weeks ago. All staff were easy to deal with and kept me in the loop constantly. The work was completed when they said it would be and the windows are lovely. Very pleased.

PHONE AND WEBSITE

Fortress Scotland at (Edinburgh)
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